![]() Assists with the handling of management level work queues, as needed.Focuses on internal productivity to include Specialists hold time, average handle time, monitoring scores, efficiency.Provides positive to Specialists based on quality and productivity.Handles calls that have escalated to a supervisor level.Monitors Specialists phone calls for quality purposes for compliance and accuracy.Answers questions and assists Specialists with issues regarding policies and procedures.This role oversees, and performs clerical and administrative support tasks assisting the Collections Management Team. They assist in training employees, monitoring progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers. Location is Pittsburgh, PA and/or Lake Mary, FLĪ Coach works with a group of Collections Specialists in support of their day-to-day phone responsibilities. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards. By selecting Seminole County, CardWorks will enjoy our business-friendly climate while their new employees will enjoy our tremendous quality of life.CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. “CardWorks Servicing selected this area over other national competitors because our region delivers a qualified workforce and a solid foundation for their newest site. “Seminole County is proud to welcome a nationally-recognized, leading provider of merchant services to our County and the State of Florida,” said Seminole County Chairman John Horan. “Orlando’s diverse, multi-lingual workforce and reputation for highly trained customer service professionals continues to provide a positive business climate for companies like CardWorks looking to grow in new markets.” “We are proud CardWorks selected the Orlando region for its first expansion into the Southeast,” said Orlando Economic Partnership President & CEO Tim Giuliani. The state of Florida, Enterprise Florida, and Seminole County were also important partners on the project. The organization has also supported CardWorks’ search for potential candidates by connecting the company with workforce and staffing agencies and higher education institutions, as well as assisted with the incentive application and approval process. The Orlando Economic Partnership assisted CardWorks in identifying and touring ideal locations and helped to coordinate labor discussions with local businesses in the region. ![]() We look forward to welcoming new talent from the Orlando area to the growing CardWorks family.” “We are grateful to the Orlando Economic Partnership, Governor Scott and Seminole County for their support and guidance in making this a smooth process and pleasant experience.”ĭon Berman, CEO & Founder of CardWorks, added, “For 30 years, we have remained passionate about our people and providing them with the resources they need to earn, learn, and have fun at work. “Orlando, with its strong economy and diverse population, was the top choice for CardWorks when deciding where to open our new office, and we look forward to becoming a part of the community,” said Harold Baldauf, COO of CardWorks. With anticipated hires in Orlando, the company will have more than 1,200 employees across all locations. CardWorks, headquartered in Woodbury, New York, has offices in Pittsburgh and Horsham, Pennsylvania in addition to its new Orlando facility. The firm expects to create approximately 240 jobs over the next two years. Leading Locations for 2017: West Coast "Tech" Cities Top List, Smaller MSA's Show Workforce ChopsĬardWorks Servicing, a provider of servicing, operational support, and portfolio management to credit card issuers and installment lenders, will invest $4.2 million to open an operations hub near Orlando, in 30,000 square feet of space at 100 Colonial Center Parkway in Lake Mary, Florida.In Focus: Alternative Workplace Strategies: Open Offices Gaining Traction.Frontline: IQ Orlando Brings High-Tech Life Science Innovation to Central Florida.Frontline: Defend Trade Secrets Act Gives Added Protection for Tech Companies.Cape Coral Positioned for Growth in 2016.
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